Terms & Condition | Westend Travels

Terms and Conditions

General Terms and Conditions and Privacy Policy of Westend Travel Inc.’s Websites

(www.westendtravels.com & www.agentnets.ca )

Use of above Websites is expressly conditioned on Your acceptance of the following terms and conditions. If You do not agree with ALL or any part of the following terms and conditions, you are not allowed to book on this Website. These Terms may be revised by Westend Travel Inc. from time to time without notice and effective immediately. Please check this page periodically for updates.


By using the Website, You agree that you will comply with all of these Terms; and will not violate the rights of Westend Travel or any other person or entity in connection with the use of the Website. The Website may be used for making legitimate registration, enquiry and bookings only. You agree not to reproduce, copy, duplicate, alter, download, publish, modify, create derivative works, publicly display, sell or otherwise distribute any Content for any purpose other than the business purposes for which You are granted access to the Site.


The use of the Website is regulated by Ontario provincial laws. You acknowledge that complying with laws is your responsibility. You represent that you are a bona fide Travel Agent and posses required certification and are authorized to use this Website and to create binding legal obligations for any liability You may incur as a result of the use of this Website. You understand that you are legally responsible for all uses of this Website by you and those using your login information.


The online booking done on this website does not imply a final confirmation or commitment by Westend Travel to deliver the product reserved at the prices indicated. Westend Travel will do all efforts to provide current and accurate information on website, however errors may occur and Westend Travel reserves the right to change the prices, taxes, fees, charges if happened due to price changed by airlines or suppliers without any notice or liability to the user or any other person. Westend Travel cannot guarantee that prices advertised on the website as the product may not be available at the time of booking or ticketing therefore Westend Travel reserves the right at any time to reject, amend, cancel or terminate any order without prior notification.


All Fares, Taxes, Fees, Surcharges are:

  • Not guaranteed until TICKETED
  • Subject to change without notice
  • Quoted in Canadian dollars if not specified otherwise and subject to restrictive terms and conditions imposed by the applicable carrier or supplier.
  • All ticketing request must be done within office working hours and day with reasonable time to issue tickets before any deadline imposed by the fares rules, airlines or service providers.
  • In the event that more than one set of conditions apply to the same booking then the most restrictive conditions of both sets apply to the entire journey.

You are responsible for advising the passenger of all fare restrictions, terms and conditions and ensuring the passenger is fully aware of the travel documents and visas necessary for any itinerary which you book through this Website.

Reservations are subject to space availability in the appropriate class at the time of booking. You are responsible for ensuring that full payment is received by Westend Travel and reserves its right to refuse to issue Tickets if full payment has not been received. Tickets will be issued after re-pricing for fares and taxes applicable before issuance in accordance with the current rules established by the applicable carrier or supplier.

Tickets issued in association with the fares listed are governed by the rules of the carrier on whom the ticket is issued. Schedules are subject to change without notice. It is the responsibility of passengers to reconfirm flight times as instructed. The carrier assumes no responsibility to the passenger for any loss, delay, or other inconveniences incurred in connection with any flights. Please contact the relevant airline directly for information on baggage allowances, liabilities, passenger rights, and conditions and for any other airline specific terms and conditions.


All booking must be paid in Full by Certified agency check, Major credit cards if airlines or suppliers accept the credit card before issuing the tickets, or any other arrangement You had in place with Westend Travel.


You must submit Westend Travel credit card authorization form while registering online and accepting these conditions you are authorized to use your client's Credit Card number that indicates your acceptance of our booking terms and conditions, whether or not your clients have actually signed the appropriate draft. The credit card used must belong to one of the passengers in the reservation.

Third party Credit Cards will absolutely not be accepted. If the airline does not accept payment by credit card, however the client wishes to use a credit card our merchant services can be used for a fee determined at the time of booking.

You agree that all payments made by credit cards are the responsibility of your travel agency by purchasing and paying travel products electronically on this Website. You must adhere current IATA Resolution 890 and reasonable due diligence must be carried out including original signed UCCF forms to be retained by You to protect Westend Travel in the event of a charge-back from credit card companies. Westend Travel will not be responsible for payment of any charge-backs by the cardholder due to any dispute or reason and You agree to provide all original documents immediately or failure to do that will remits any charge back amount immediately.


All tickets must be cancelled prior to original departure date by calling Westend Travel and subject to the airlines rules and conditions, most of the airlines imposed time limitation to cancel the bookings at least 72 hours or earlier before the departure time and this rules must be adhered for cancellations. If cancellation request is outside business hours than agent may cancel booking by contacting the airline directly, if it’s permitted? All cancellations are subject to an administrative charge, commission recall and any applicable airline cancellation charges.

Tickets may be voided same day within office working hours of issuance if allowed by the airlines and GDS system and subject to administrative charges and You MUST call Westend Travel to void the ticket.


By using the Website, You fully waive and release Westend Travel and its members, managers, directors, officers, partners, employees, agents, representatives and licensors from any and all claims, demands, losses and damages of every kind and nature, whether known or unknown, arising out of or in any way relating to the booking on this website , use of the website by You and other users, and any dispute or defence You have or claim to have against Westend Travel or one or more users of the website.


In no event will westend travel inc., its directors, members, managers, officers, employees, agents and representatives be liable for any indirect, consequential, special, punitive or incidental losses or damages, including but not limited to loss of business or lost profits, business interruption or loss of business information, incurred by you or any third party, regardless of the form of action, whether in contract, tort or otherwise, and regardless of whether the cause of action arises from use of the website or any action or failure to act by westend travel, even if westend travel has been advised of the possibility of such damages or loss. In no event shall westend travel liability hereunder exceed the amounts paid by agent to westend tarevl solely with respect to the matter giving rise to such liability.

Westend travel is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any carriers, or any other suppliers for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Westend travel has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.


In the event any provision of these Terms is held by a court to be invalid, unlawful or unenforceable, the validity, legality and enforceability of the remaining provisions contained in these Terms will not in any way be affected or impaired. Westend Travel failure to exercise or enforce any right or provision under these Terms will not constitute a waiver of such right or provision by Westend Travel, and no single or partial exercise by Westend Travel of any right or remedy precludes other or further exercise thereof or the exercise of any other right or remedy.


These terms shall be governed by the laws of the province of ontario, canada without regard to its conflicts of laws principals. Any case, controversy, suit, action, or proceeding arising out of, in connection with or related to these terms shall be brought in a court located in ontario, canada and you herebywaive any objection to the exclusive jurisdiction of such courts. You hereby consent and submit to the jurisdiction of any court located within said province. You hereby waive any right or basis you may otherwise have to transfer or change or object to the venue of any litigation arising out of, in connection with or related to these terms in accordance with this paragraph.


You agree to indemnify and hold Westend Travel, its managers, members, officers, agents, employees, contractors and principals, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees and costs, due to or arising out of (i) the use of the Website by You; (ii) the breach of these Terms by You, or (iii) the violation by You of any third party right. This indemnification obligation will indefinitely survive these Terms and the termination of the use of the Website.


Third Party Websites:

Third parties have their own privacy policies that govern their use of your information. There may be links on the Website where You may access other websites that do not operate under these Terms. Third-party Websites may independently solicit and collect information from You, including personal information. These third parties will have their own privacy policies describing how they use and disclose your personal information. Those policies will govern the use, handling and disclosure of personal information once You or Westend Travel has shared it with those third parties. You should carefully review the privacy policies of those third parties’ websites.

Independent Contractor:

The relationship between You and Westend Travel is that of an independent contractor. Nothing contained herein shall in any way constitute an association, partnership or joint venture between You and Westend Travel , or be construed to evidence the intention of You or Westend Travel to establish any such relationship. You do not have the right, power or authority to make any representation or warranty, or to assume or create any obligation, whether express or implied, on behalf of Westend Travel, or to bind Westend Travel in any manner whatsoever.


You agree that these Terms constitute the entire agreement between You and Westend Travel with respect to the use of the Website. You agree that these Terms supersede any other agreements between You and Westend Travel with respect to the use of the Website. You shall not assign or delegate any rights or obligations under these Terms to any third party.